Terms and Conditions of Aupod Services

1. Acceptance of Terms

By accessing, browsing, signing up for, or using any part of Aupod’s services, the User agrees to these Terms in full. These Terms apply to

• Users accessing our platform on the web, mobile, or other interfaces.
• Subscribers to any free or paid services.Subscribers to any free, trial, or paid services.
• Anyone lodging a return via Aupod or communicating with our support team.

The use of the Aupod Platform, Website, email notifications, or any of the Services is subject to the following terms and conditions of service.

2. Services

2.1 These Terms of Service (“Terms”) set out the agreement between you (“you”, “User”, “customer”) and Aupod Pty Ltd (“Aupod”, “we”, “us”, “our”) and govern your use of our website, tools, software, and tax services. By accessing and using the Aupod platform, you agree to these Terms.

2.2. Aupod provides digital tax tools and services designed for individuals, freelancers, sole traders, students, side hustlers, and small businesses, including trusts and companies in Australia. We provide the following services, either directly or through third-party registered tax agents:

• Individual tax return preparation and lodgement with the ATO
• Bookkeeping services
• Compliance with ATO
• Tax lodging and financial report for small businesses
• Automated income and expense tracking
• Deduction, identification, and pre-fill assistance
• Business Activity Statement (BAS) and GST services
• Support for rental income, investment returns, and side income
• Access to real humans (qualified experts) via chat or appointments
• Add-ons for advanced Users and small businesses
• Fee-from-refund lodgement option

2.3. Aupod is not a law firm and doesn’t offer legal services or advice. However, all services are provided digitally, and any documents submitted via the provider platform shall be treated securely and confidentially by the Provider according to the privacy policy.

2.3. The User agrees to promptly provide Aupod with all documents and information reasonably requested by Aupod to ensure compliance with internal policies, applicable laws, regulatory guidelines, or for any other necessary purpose.

2.4. If Aupod determines it is necessary to meet any of the User’s requirements or legal obligations related to their use of the Service, the User agrees that Aupod is authorised to take any reasonable steps it deems necessary to comply. This includes, but is not limited to, obtaining professional or legal advice, the cost of which shall be borne by the User.

3. User License

Provider shall grant to the User a non-exclusive and non-transferable licence to access and use the Services identified in a Sales Order solely for the User’s internal business purposes. Provider reserves all rights in the Services. The User understands that the Services are continuously being updated and will change periodically without prior notice. For the avoidance of doubt, the User has no right to access any Software code (including object code, intermediate code, and/or source code), either during or after the Term.

4. Acceptable Use and Restrictions

User shall use the Services exclusively for authorised and legal purposes, consistent with all Applicable Laws and User and third-party rights. “Applicable Laws” shall mean all laws, rules, regulations, and similar governmental obligations by the Australian government and law authorities that are applicable to any party to this Agreement, including Data Protection Laws. Provider reserves the right, to disable the Client’s access to the Services upon breach of this clause.

4.1. User Eligibility:

To use Aupod’s services, the User must

• Be at least 18 years of age
• Be an Australian resident or a business registered in Australia
• Have a valid Tax File Number (TFN) or Australian Business Number (ABN), where required

Provider reserves the right to demand any necessary documents from the User to cross-verify the information provided by the  User. In case of forgery or inaccurate information, the provider reserves the right to disable access and cancel registration.

4.2. Unauthorized Access & Commercial Exploitation: 

The User must not permit any unauthorized person to access or use the Services. The User is prohibited from republishing, redistributing, sublicensing, white-labeling, reselling, transferring, or otherwise commercially exploiting the Services or any information, results, content, or material obtained therefrom to any third party.

4.3.  Intellectual Property & Reverse Engineering: 

The User shall not copy, modify, duplicate, republish, download, display, transmit, or distribute all or any portion of the Services in any form. Furthermore, the User shall not de-compile, reverse compile, disassemble, reverse engineer, or otherwise attempt to reduce to human-perceivable form all or any part of the Aupod Platform that comprises the Services.

4.4. Prohibited Harmful or Competitive Use: 

The User shall not use the Services:

• To discriminate against any User, or in any manner that causes damage or injury to any person or property.
• In a way that could reasonably be expected to bring any User or Aupod into disrepute or otherwise harm their reputation.
• In any manner that interferes with or compromises the integrity or security of the Services.
• To access or use any part of the Services to build a product or service that directly competes with the Services.
• To amend or remove Aupod’s brand features from the Services.

5.  Account Creation and Responsibilities

5.1 Users are required to create an Aupod account to access Aupod’s services. While signing up, the User acknowledges that all information provided during registration and any subsequent updates, remains accurate, complete, and current. User agrees to promptly update their registration information if any changes occur. Aupod shall not be held responsible or liable for any loss, damage, or consequence arising from the User’s failure to update their information or notify Aupod of any changes.

5.2. Users shall maintain the confidentiality of account credentials to access the Aupod platform. In case of unauthorized use or suspected security breach, User shall immediately report to Provider by emailing at support@aupod.ai. Aupod shall not be held responsible for any loss arising from failure to safeguard account credentials.

5.3. To access most of Aupod’s services, you must create an Aupod account. When you sign up, you agree to enter into a separate agreement governed by its terms and conditions.

6. Pricing, Subscription, and Payments

6.1. The price, features, and available options for Aupod Services depend on the Pricing model you select. Aupod offers multiple pricing models, including:

• One-time tax filing services, monthly, quarterly, or annual subscription plans.
• Fee-from-refund options, where our fee is deducted from your tax refund
• Optional paid add-ons, such as rental property support, expert calls, and bookkeeping

6.2. Fee-from-Refund service: If you choose to pay via Fee-from-Refund, you authorise Aupod to deduct the full service fee from your tax refund. This option is only applicable for the individual tax returns service where the refund amount is greater than $500.  Users are still liable for the fee if the refund is delayed, denied, or insufficient. Third-party processors (e.g., banks, Stripe, etc.) may be used, and fees may apply. Aupod makes no guarantees regarding the amount or timing of User refund, as these are determined by the ATO.

6.3. The “Subscription Period” defines the fixed length of time during which the User commits to engage Aupod Services as per the selected Plan (e.g., Monthly, Quarterly, or Annually). For clarity, the Subscription Period is distinct from the Subscription payment frequency (e.g., monthly or upfront yearly).

6.4. The User agrees to pay Aupod in advance, the fees as per chosen Plan, displayed on User’s Dashboard or Aupod’s Website for the Aupod Services they have ordered (“Fees”). For a Plan with a recurring Subscription Period, Aupod will automatically renew your subscription 30 days before the end of the then-applicable Subscription Period. Unless you choose to cancel your subscription before the end of the current Subscription Period, you authorise Aupod to charge your designated Payment Method (as defined below) for the Fees related to the renewed subscription.

6.5. Fees shall be paid through the secure payment process integrated into the User’s Dashboard or the Aupod Website, or via electronic invoice securely payable by credit card, debit card, or bank wire. “Payment Method” refers to a current, valid, and accepted mode of payment, which the User provides to Aupod and which may be updated by the User from time to time.

6.6. During the online payment process, you will be required to enter your payment details, which are directly disclosed to an independent third-party payments processor. You authorise Aupod to charge the Payment Method associated with your account for payment of any Fees due to Aupod.

6.7. The User acknowledges and agrees that the successful completion of the online payment process does not constitute Aupod’s acceptance of User’s offer to purchase Aupod Services. Aupod’s acceptance of your order shall occur solely upon the commencement of the Aupod Services you ordered.

6.8. All payments are processed by an independent third-party payment processor. Aupod expressly excludes all liability for any loss or damage that may arise from the processing of your payment information by this third party. The terms of service of that independent third-party payment processor shall apply to the payment processing.

6.9. All Fees for any Aupod Services are exclusive of Value Added Tax (VAT), sales tax, withholding tax, or any other taxes, duties, or levies that may be applicable or imposed in connection with Aupod Services.

6.10. If a User fails to pay for any Aupod Services in full and on time, Aupod reserves the right to terminate the use of the User Account; and/or immediately suspend or terminate the performance of the Services, in whole or in part.

6.11. The User agrees that if, for any reason, any payment is reversed or declined, especially for recurring payments, the User’s liability to Aupod will automatically be deemed a debt immediately due and payable. Any outstanding payments owed to Aupod shall incur a late payment interest of 10% per annum until full payment is received.

7. Cancellation and Refunds

7.1. Aupod reserves the right to decline an order for Aupod Services for any reason. If an order is declined, Aupod will refund any prepaid Fees, provided that no Aupod Services have been used by the User.

7.2. User authorizes Aupod to automatically charge the User for the fees related to the renewed subscription, unless the User chooses to cancel your subscription before the end of the current Subscription Period. Upon cancellation, the access continues until the end of the billing cycle. No partial refunds are provided unless required by Australian Consumer Law

7.3. Aupod agrees to issue refunds where:

1. The service was not delivered.
2. The User was billed in error. 

7.4. To claim a refund, the User must submit the refund request to Aupod support in writing within 30 days of the issue.

8. Service Delivery and Limitations

8.1. Aupod services will not be available during scheduled downtime. In case of scheduled downtime, the provider will provide a minimum of 2 days advanced notice to the Users. Aupod shall use reasonable efforts to minimize any disruption, inaccessibility, and/or inoperability of the Services in connection with scheduled downtime.

8.2. Provider shall not be held liable for services unavailability under Permitted Occurrences. Permitted Occurrences include:


• scheduled downtime
• A failure caused by a Force Majeure Event
• A failure caused by delay or interruption in telecommunications provided by the User or by the third-party services outside the provider or User network
• deficiencies or errors in the data feeds provided by the User

8.3. Aupod may lodge returns on the User’s behalf through its registered tax agent status. The User must review and approve all information before lodgement. Aupod is not responsible for incorrect data that the User submit, or for ATO decisions.

8.4. Aupod does not offer legal or financial advice unless explicitly stated. Users are responsible for keeping receipts and evidence of their tax claims. Aupod is not liable for ATO audits, penalties, or rejected claims resulting from incorrect or incomplete information the User provides

9. Data Protection and Retention

9.1. The User represents and warrants that it has the right to collect, process, and use personal data for the purpose of accessing and utilizing the Services. The User confirms full compliance with all obligations under applicable Australian privacy laws (including, but not limited to, the Privacy Act 1988 (Cth) and the Australian Privacy Principles) regarding the collection and transfer of such data. Prior to providing any personal data to Aupod, the User must ensure that no restrictions or prohibitions exist that would prevent the disclosure or transfer of User or third-party personal data to Aupod, as required by this Agreement. 

9.2. The User authorises Aupod to process User Information and personal data for product improvement and to provide similar services to other clients. Aupod may retain this information indefinitely if it serves a legitimate business need. Aupod will not retain personal data longer than necessary unless a legal basis or authorisation under Australian law permits extended retention. If Aupod no longer needs the personal data, it will be deleted unless legally required to retain it.

9.3. In the event of a suspected data breach or similar incident involving personal data provided by the User, the User must immediately notify Aupod and fully cooperate with any actions required by law to address the situation. Unless legally obligated, the User agrees that any notification to the data subject or regulatory authorities regarding such a breach shall not mention Aupod or the Services involved without Aupod’s prior written consent. The User remains solely responsible for fulfilling any other legal or regulatory obligations, including any fines or costs arising from such an event.

9.4. The User authorises Aupod to engage third parties, including subprocessors, affiliates, subcontractors, agents, and vendors, to process User Information as needed to fulfill the services. The User acknowledges that User personal data may be transferred outside Australia and agrees that appropriate safeguards, consistent with Australian privacy law, will be implemented for such transfers. Aupod may require a separate data processing agreement if deemed necessary.

10. Indemnification

The User agrees to indemnify, defend, and hold harmless Aupod, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with User’s:

1. access to or use of the Services;
2. violation of these Terms of Use;
3. infringement of any intellectual property or other right of any person or entity; or
4. provision of inaccurate, incomplete, or unlawful information to Aupod or through the Services.

11. Termination of Services

11.1. Either party can end any Aupod Services by giving the other party at least 30 days’ written notice.

11.2. If the User terminates any Aupod Services, their access to the Aupod Platform will be limited to data export functions only. User shall be able to download their Company’s records for a period of 12 months from the termination date (this is your “Post-Termination Period”).

11.3. Once the Post-Termination Period ends, Aupod reserves the right to delete or overwrite User’s data and Company data from Aupod’s’ Platform. It is User’s sole responsibility to ensure they have saved all necessary Company records after the termination of any Aupod Services.

12. Force Majeure

12.1. Neither party will be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by events beyond its reasonable control. These events include, but aren’t limited to, acts of God, war, terrorism, riots, embargoes, fires, floods, earthquakes, epidemics, pandemics, or governmental regulations.

12.2. The affected party must notify the other party promptly of the event and use reasonable efforts to mitigate its impact. If the event continues for more than 30 days, either party may terminate this Agreement.

13. Notices

Any notice required or permitted under these Terms must be in writing and sent via email to the contact information specified in this Agreement, or as updated by either party. A party wishing to change its notice contact details must do so by providing formal written notice to the other. The recipient of an email notice must acknowledge receipt by return email within 2 Business Days of receiving the original notice.

14. Governing Laws and Jurisdictions

This Agreement is governed by and will be interpreted in accordance with the laws of Australia.

Any dispute or claim arising from or related to this Agreement will be finally resolved by arbitration. The arbitration will take place in Sydney, New South Wales, Australia, be conducted in English, and use the rules of the Australian Centre for International Commercial Arbitration (ACICA), with one arbitrator. The arbitrator’s decision will be final and binding.

15. Content Disclaimer

15.1 The content on our website and social media channels, is for general informational purposes only. It’s designed to offer insights and information related to tax and accounting. This content does not constitute legal, financial, or professional advice. 

15.2 Aupod website may contain links to third-party websites or services that are not owned or controlled by us. We take no responsibility for the content, privacy policies, or practices of any third-party websites or services. You agree that Aupod will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

15. Intellectual Property

All trademarks, software, platform content, and documentation on Aupod are owned or licensed by Aupod Pty Ltd. You agree not to copy, reproduce, modify, reverse engineer, decompile, or otherwise attempt to derive the source code of any part of the Service, and not to use any of Aupod’s branding, trademarks, or content without our prior written consent

16. Changes to the Terms

Aupod reserves the right to update terms periodically. If changes are significant, the Provider will notify Users via email or dashboard alerts. Your continued use of Aupod after changes have been made constitutes your acceptance of the updated Terms.

17. Dispute Resolution

Before filing any formal claim against Aupod, the User agrees to first attempt to resolve any dispute informally by contacting support@aupod.com.